Privacy Policy

Last Updated: June 15, 2026.

Introduction

Quickbet Casino (operating under the domain quickbetcasino-uk.com) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when using our services.

In the United Kingdom, we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a data controller, Quickbet Casino is responsible for your personal data. We have implemented technical and organizational measures to ensure your data remains secure and is processed in accordance with applicable law.

By accessing our website and using our services, you acknowledge the terms described in this policy. If you do not agree with the terms herein, please discontinue the use of our services immediately.

Information We Collect

We collect various types of information to provide you with a safe and seamless gaming experience. This information falls into three categories:

2.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team, you may provide:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Details related to your preferred payment methods, including bank account numbers, e-wallet identifiers, or card details.
  • Communication Data: Records of your correspondence with our customer service team via email or live chat.

2.2 Technical and Usage Data

As you interact with our platform, we automatically collect technical data, including:

  • Device Information: IP address, browser type and version, operating system, and device identifiers.
  • Log Data: Access times, pages viewed, and the frequency of your visits to our site.
  • Cookies and Tracking: Data gathered via cookies to improve your user experience and for analytical purposes.

2.3 Information from Third Parties

To comply with our regulatory obligations, we may receive information about you from:

  • Identity Verification Services: To verify your identity and age in accordance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
  • Credit Reference Agencies: To confirm your financial status or address where necessary.
  • Publicly Available Sources: As permitted by law to ensure the integrity of our gaming environment.

How We Use Your Data

We process your personal data only where we have a legal basis to do so, such as:

  • Contractual Necessity: To provide the gaming services you requested and to manage your account.
  • Legal Obligations: To comply with our licensing requirements set by the UK Gambling Commission (UKGC), including anti-money laundering and responsible gambling mandates.
  • Legitimate Interests: To improve our services, secure our platform against fraud, and provide personalized marketing communications where you have opted in.
  • Consent: Where you have explicitly provided consent for specific processing activities.

Disclosure of Data

We may share your personal data with third parties in the following circumstances:

  • Service Providers: Entities that provide payment processing, identity verification, and IT support services.
  • Regulatory Authorities: We may be required to share your information with the UK Gambling Commission or other law enforcement agencies if required by law or to investigate potential fraudulent activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

We ensure that all third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.

In accordance with UK regulatory requirements, we typically retain records of your account activity, transactions, and correspondence for a minimum period of five to seven years after you close your account to comply with financial and gambling regulations.

Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes:

  • Encryption of sensitive information (SSL/TLS).
  • Strict access controls limiting data access to authorized personnel only.
  • Regular security audits and infrastructure monitoring.

While we strive to protect your data, please be aware that no transmission over the internet is entirely secure. You are responsible for keeping your account login credentials confidential.

Your Legal Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data where there is no longer a legal basis for processing.
  • Right to Restrict Processing: You can request the suspension of your data processing in certain circumstances.
  • Right to Data Portability: You can request the transfer of your data to another organization.
  • Right to Object: You can object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within one month.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we process data related to your gaming habits to identify potential signs of problem gambling. This is a mandatory requirement under UKGC regulations. If we identify behavior that suggests you may be struggling, we may restrict your account access or provide information on support services.

We recommend resources such as GamStop or BeGambleAware for those seeking support regarding gambling issues.

International Transfers

We primarily store and process your personal data within the United Kingdom. If we are required to transfer your data to a destination outside the UK, we will ensure that a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Cookies

Our website uses cookies to distinguish you from other users and to track your preferences. Cookies help us improve our website's functionality and provide a more personalized gaming experience. You can configure your browser settings to reject cookies, although this may affect the functionality of certain areas of our site.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

Email: [email protected].

If you are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.